Shipping & Returns

All prices are indicated in Euro and include VAT, at the applicable German rate. The price of the item purchased minus VAT will be displayed for items being exported outside the European Union.

VAT will be deducted, at the applicable German rate for items exported to countries outside the European Union. German VAT rates currently range from 7% (for ex. food, books) – 19% (most of the other goods) depending on the product.

When paying for items, the payment will be debited from your card in Euro. The cost of delivery will be displayed when an international delivery address is entered before the transaction is complete.

Koko von Knebel do not incur any expenses for international payments. The customer has to pay these costs.

All items are sold on a Delivery Duty Unpaid basis. Recipients outside of the EU have to pay import duty or other taxes. Koko von Knebel can´t be held liable for any import duties payable on orders made and recommends that all customers make themselves aware of such local charges before ordering. Koko von Knebel can also not be held liable should local customs officials decide to hold or confiscate items for any reason!

For further details and information regarding returns please take a look at our Terms & Conditions.

Shipping costs within Germany:
For orders up to a value of 249,99 Euro we charge 4,95 shipping costs. Orders over 250 Euro will ship free of charge.

Shipping costs within the European Union, for these orders we charge 9,95 up to a value of 249,99 Euro. Orders over 250 Euro we charge 4,95 Euro.

Shipping costs within the rest of Europe (outside European Union including Switzerland), for these orders we charge 14,95 EUR

Shipping costs for the rest of the world please inquire. We will always ship to fastest and cheapest way!

We reserve the right to change the conditions. Please note that large and bulky goods are subject to additional carriage charge. In this case we will inform you before we ship.

Returns

You can return all items (except food, custom made articles and individually engraved products) within 14 days.

We like to inform you that according to the German laws (Artikel 246a § 1 Absatz 2 Satz 1 Nummer 2 BGB) you as a customer have to pay for the costs for returns.

Our company will pay costs for returns in case your order was delivered to an German address and the value was over 50,00 € excluding shipping costs.

Please contact us if you any question!